- Due to health reasons – we don’t refund briefs & swimwear
- All returns are to be notified within 14 business days of purchase, either by email or phone prior to returning.
- All returns must be unworn and in the original conditions.
- All returns are to be authorized by Casa Mia Lingerie staff
- Freight/postage costs on returns are to be paid by the customer. There is no re-stocking fee for exchanges. If your order is in stock it will be shipped within 48 hours, if not please allow up to 28 days. If a garment/product is placed on back order you may be notified in writing.
- We will refund full amount less postage & handling cost which is $15. For example, if the transaction is $90 – we will refund you $75. If the transaction is $160, we refund you $145.00
- All orders above $100 will receive FREE delivery AUSTRALIA wide.
- Orders under $100 will incur $15 handling and delivery fee AUSTRALIA Wide.
- We use Australia Post and delivery Orders will be sent via Australia Express Post overnight delivery. If you live outside capital cities may take 2-3 days for delivery.
All payments are to be made in full before Casa Mia Lingerie can dispatch the products. We are happy to accept the following forms of payment:
- Visa Cards.
- Master Cards.
- Direct bank transfer.
- Barter Card.
All transactions are processed in AUD and are GST inclusive.
Privacy and information security policy
Be assured that Casa Mia Lingerie respects your privacy. In purchasing products from Casa Mia Lingerie you accept that
- To process your order, you will need to provide Casa Mia Lingerie with information including a billing and shipping address, email address and contact phone number.
- Casa Mia Lingerie may contact you regarding your purchase.
- Casa Mia Lingerie may send you e-mail marketing regarding promotions. You can unsubscribe from these at any time to stop receiving them.
- Casa Mia Lingerie will not send you unsolicited mail.
- Casa Mia Lingerie will not pass your e-mail address to anybody else, and we will not use this address except in connection with your enquiry or order.
- Where our site may be linked to other third party websites, no information on customers is shared with the third party.
- The information you provide will not be shared with any third party except as required by the law, and in connection with processing your order.
- Every reasonable effort is made to keep your information secure over the internet. Casa Mia Lingerie will not be responsible for any unauthorised access of any information. By using this website you acknowledge there are risks in the transmission of information via the internet.
- If you do have any questions regarding privacy and how your information is used by us, please contact Casa Mia Lingerie.
Online Payment Security Policy
When purchasing from Casa Mia Lingerie, your financial details are securely processed by Bendigo Community Bank using their secure encryption method. Your card details are not store anywhere on our server. If you have any questions regarding our security policy, please contact us.